Friday, July 18, 2008

Customer Experience: Medieval Times


Positive customer experience is a simple way to create a good word-of-mouth campaign. I hate to admit that I am a picky eater, and choosing a restaurant is one of my hardest decisions. I like to eat at a restaurant that has tasty food, friendly employees, and speedy service. Who wants disgusting or even mediocre food and bad service anyway? This is one of my favorite dining experiences: Medieval Times. Why?

Medieval Times is a family-friendly dinner attraction that takes place in an arena. It is located in Dallas, Texas. There are 9 different locations across the nation. Everyone sits in stadium seating, eats their four-course dinner in an 11th-century style feast, and watches the exciting tournament. At Medieval Times, the food is messy; there are no eating utensils. All of the meals are one choice, unless you are a vegetarian. The food is delicious! Despite all of the messiness, it is a wonderful experience.

The audience will be split into six teams once they arrive at the restaurant. They sit in the arena section matching the country their knight represents. During the dinnertime, the audience gets to cheer for their knight in the drama of jousting and skill tests. They even get to wear a hat that presents their team’s colors.

This unique restaurant is ironic because when you think of a four-course meal, you probably envision a fancy eating establishment with white table cloths, quiet atmosphere, and sedate waiters in tuxedos. Instead, Medieval Times has finger licking, loud music, rowdy cheering, courageous knights, fun waitresses, and handsome horses. The intense, live drama on the arena floor is exhilarating. I think the medieval times experience is wonderful because it is so different from any other restaurant. I have never met anyone that does not like Medieval Times.

If there is one nearby, I dare you to give it a try. Who cares about messy food? The fun-filled experience is worth it!
-Jessica

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